Please contact us using one of the contact methods above about issues relating to domain names between 9am and 5pm Monday to Friday excluding bank holidays. Outside of those times we recommend you email [email protected]. We aim to respond to your contact within 5 business days and aim to resolve any issues you have within 14 business days.
Please send an email to [email protected] with details of the domain name you wish to register and full contact details. A member of our team will aim to make contact with you within 48 hours with further instructions and with details of how to pay.
If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails, etc), please contact us at [email protected] with as much detail about the abuse. We will investigate your complaint within 5 business days.
If you wish to make a complaint about a service you have received, please submit an email to us at [email protected] including as much detail from the issue you have. We will acknowledge your complaint within 5 business days and aim to resolve any issues within 14 business days.
If you’re not happy with the initial outcome of your complaint, then you are able to escalate your issue to Nominet (the .uk registry) here http://www.nominet.uk/complaints
All domains are renewed on an annual basis, we will send out reminder emails 30 days, 14 days, 7 days, and 1 day before expiry. We will send the emails to the email address on the account, it is the registrant’s responsibility to make sure their contact details are up to date. Tremendous Marketing takes no responsibility if your domain renewal fails due to your contact details being incorrect.
If you do not wish to renew a domain please make sure you contact us a minimum of 30 days before your domain expires by emailing us at [email protected]. All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.
If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee.
After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £100 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third-party registrar. Tremendous Marketing will not guarantee the renewal of a domain name.
In renewing any domain(s) you are agreeing to the registrars and the registries terms and conditions.