Complaints Escalation Process

we recognise that from time to time domain issues can arise that need to be escalated. The following section gives information on how to contact us, and what to do if you have a complaint.

If you are unhappy with any of our domain services, or you feel that you have not received a satisfactory response from our customer support, you may send your complaint in writing to:

Tremendous Marketing
Coastal House
Narberth Road
Haverfordwest
Pembrokeshire
SA61 2XG

Alternatively you may email us at info@tremendousmarketing.com.

You should expect to receive a response to your query within 14 days of us receiving your correspondence.

On receipt of your complaint we will thoroughly investigate any issues raised and propose a course of action for resolution.

If you are not satisfied with the response you have received from us, you should send a letter detailing your complaint to the contact details above.

You should expect to receive a response to your query within seven working days of us receiving your correspondence.

On receipt of your complaint we will thoroughly investigate any issues raised and propose a course of action for resolution.

If when you have received a response from us you remain unsatisfied with our attempts to resolve the issue, you can then contact Nominet on the following link: http://www.nominet.org.uk/registrants/maintain/complaints/